Installation, maintenance, HelpLine and training

Transfer of specialist knowledge

Each Hugo Beck machine is delivered with the required specialised knowledge - competently imparted by the customer service. Our specialists do not only take care to ensure a smooth installation process, they also ensure that the customer’s company employees can use the new technology quickly and safely: within the scope of supervised production, a targeted briefing is carried out.

Additionally, we offer comprehensive, customised training courses, either on site or at Hugo Beck.

Safety is also guaranteed by our HelpLine: Thanks to the uncomplicated remote diagnostics via the Internet, our specialists can dial into the control system of the respective machine if necessary and analyse the fault.

Adapted to the specific demand of the customer, we offer three service packages:
Silver service package:Gold service package:Platinum service package:
One maintenance inspection per yearTwo maintenance inspections per yearFour maintenance inspections per year
5% discount on spare parts10% discount on spare parts15% discount on spare parts
60 minutes of telephone service100 minutes of telephone serviceUnlimited telephone service
Preferential treatmentPreferential treatmentPreferential treatment with exclusive treatment